How do I place an order?
How long does it take to set up a wedding website?
When should I place my order?
I do not want to include any photos into my website before the wedding, can I still order a Happmoments website? new
When should I launch my wedding website?
What forms of payment do you accept?
When should I pay?
Do you take overseas order?

How do I place an order?
Simply fill in our order form. After submitting your order, Happymoments will send you an email within 24 hours summarizing all the item(s) purchased and the total purchased amount, along with payment instruction, material submission instruction and an order number for your record.


How long does it take to set up a wedding website?
For all our packages, a minimum of 16 working days (3 days for scanning + 10 days for production + 3 days for revisions) is needed for production. If you have special request or special custom instruction for your website, additional production time is required. Please talk to us in advance to estimate the exact time needed for your site's production. Please note that at busy times, we may require you to book the production schedule in advance.


When should I place my order?
You may place your order as soon as your pre-wedding photos or engagement photos are ready. Website production could in turn begin immediately. Depending on the package selected and our schedule, production turnaround time may range from 10 days to 3 months. Please place your order immediately should you be interested to avoid full-booking.


I do not want to include any photos into my website before the wedding, can I still order a Happmoments website? new
As your photographs are the top inspirations for our creativity and ideas, it is required that you must submit at least 10 high resolution photos to us to work with. These photos could be as simple as casual snapshots at a beach or a park, dating photos, or photos of your reception venue. We could work with any high resolution images. However, if you have absolutely no photo to submit to us for layout production, we would not accept projects of this nature. Should you wish to have a brief pre-wedding outdoor photo session conducted by Happymoments' photographers, please contact us for details & samples.


When should I launch my wedding website?
For local weddings, it is suggested that the wedding website should launched at least 1.5 to 2 months prior to your wedding day. For destination weddings, the wedding website should launch at least 3.5 months prior to your wedding day. For after wedding launch, the website should launch within 3 months from your wedding day along with your Thank You card to produce optimum result.

What forms of payment do you accept?
We currently accept credit cards payment via Paypal, bank transfer, and personal checks,

When should I pay?
50% balance should be settled prior to submitting your materials for web production. Remaining balance is due in full PRIOR to site launch. For busy period or reservation for promotional offer, 50% non-refundable deposit payment should be made within 7 days after placing your order in order for production schedule or the promotional offer to be reserved.

Do you take overseas order?
Yes. Happymoments welcome orders outside Hong Kong. As most of our production workflow can be completed online via email, FTP, or MSN, owning a beautiful website by Happymoments is possible despite the distant location. It may be a little surprising that despite we had served many customers over the years, we had not met half of our customers in person. The production flow does not required direct face to face meetup. However, if you are residing outside Hong Kong, you are required to submit your photos to us in digital format (i.e.: scanned photos, or digital photos).

DESIGN RELATED QUESTIONS

What is the difference between a HTML website & Flash website? new
What is the difference between Template, Half Custom, and Full Custom Package? new
Where can I see your more recent samples of your work? new
How can I give you my scanned photos?
How should I scan my photos to get the best result?
What if I don't have a scanner? Can I send you the actual photos, album, or film for scanning?
What if I don't need some of the standard content sections? Can I delete those sections from my site?
Can I change the colour on the selected website style?
Can I tell you beforehand my photo preference so that your designers can use my favorite photos onto the webpage's layout?
How many photos can I put onto my website?
When should I send you the photos for the Wedding Day Photo section and the Honeymoon Photo section?

What is the difference between a HTML website & Flash website? new
A HTML website is build using pure HTML codes which produce a static appearance. The website will load the pages and images without any transition or animation effect. A HTML website could still achieve slight animation effects with the use of animated gifs, DHTML or javascripts. However the resulting movement will not be as dynamic and smooth as a Flash website.
A Flash website is build using Macromedia Flash which produces a visually dynamic and interactive appearance. The website will load the pages and images with smooth transition (such as soft fades, glow, or masks). The menu navigation could be more interesting and generates a more memorable and interactive browsing experience.
• Example of a HTML website
• Example of a Flash website


What is the difference between Template, Half Custom, and Full Custom package? new
TEMPLATE PACKAGE: Our Template Package is a WYSIWYG (i.e.: what-you-see-is-what-you-get) package. You would expect the final website to look 85-90% identical to your selected template style. The flash intro, fonts, layout composition, photo position, and setup cannot be customize and every page should follow closely to the preset template style's art direction. For a template order, our designers would carefully incorporate your photos and contents to our preset template to make everything match seamlessly. We would also make slight adjustments to our design to make the outcome optimal. We have a full range of template portfolio references that demonstrate our high quality standards and consistency in production. Despite it is a Template, the final outcome is still noticeably personalized.
HALF CUSTOM PACKAGE: Our Half Custom Package is a half customizable package. You would expect the final website to look only 30% similar to our half custom package samples. The website layout, font, colour, background, photo position and setup can all be customized according to the clients' preference. If you wish your website design to complement your wedding theme, wedding colour, or invitation, it can also be done. One key feature of the Half Custom Package is that we avoid the use of stock photos for the creation of the layout background. Every webpages' layout are created from the clients' provided photos. The resulting website becomes natural, personalized, and unique. The reason why this package is still named "Half Custom" is because there are still some restrictions and non-customizable elements (eg: website size, album format etc). Please contact us for portfolio to better understand this package' uniqueness.
FULL CUSTOM PACKAGE: Our Full Custom Package is an 100% customizable package. There is absolutely no restrictions for the design. Every page will be designed according to the clients preference with our designers' skills and style.


Where can I see more recent samples of your work? new
Our wedding website portfolio from year 2003-2007 can be viewed upon direct enquiry only. This action was taken to protect both our clients' privacy and our designs.


How can I give you my scanned photos?
You can send your scanned photos (i.e.: digitalized photos) to us by (1) conventional email (submission@happymoments.net), or (2) FTP upload, or (3) burning / saving all your files onto CD or DVD and mail to us by post. We would notify you once we have receive your materials and would follow-up on any missing materials.

How should I scan my photos to get the best result?
For best result, you should scan each photo in a size not less than 400 dpi, or 800 x 600 pixels. Save your file as best quality jpeg format and send to us. If you are unsure whether you have got the size or format right, you may email a sample of your scan to us first. Our designers would give you further instructions when needed. Click here for a reference scanner setting.

What if I don't have a scanner? Can I send you the actual photos, album, or film for scanning?
Yes. Our package includes photo scanning & basic retouching service. We could scan negative or slides, and prints or album up to A4 size. Thus, if you prefer us to do the scanning, you may gather all your materials in the correct sequence and contact us to arrange for material pickup. Please allow 3 additional working days for the scanning procedure to complete upon receiving your materials.

What if I don't need some of the standard content sections? Can I delete those sections from my site?
Yes. All you have to do is write down these special requests on the STEP 5: 'SPECIAL INSTRUCTION' section in our order from. This change can be made at no extra charge. You can also change the preset section to other section (eg: "Our Story" change to "Bridal Party").

Can I change the colour on the selected website style?
Template Package: It depends. We may be able to make such adjustment, depending on the difficulty and how the change in colour affects the overall layout. You can email us your request first and we will see what the designers suggest.
Half Custom Package: Yes.
Full Custom Package: Yes.

Can I tell you beforehand my photo preference so that your designers can use my favorite photos onto the webpage's layout?
Yes. If you have special preference on specific photos, you could (1) email us your photo preference instruction OR (2) by sorting your photos into three different batches. The first batch will be your favorite photos, the second batch will be your semi-favorite photos, while the third batch will be your least favorite photos. Our designers will try their best to work with your preference during the customization process.

How many photos can I put onto my website?
Aside from the photos that go onto the standard sections, you can put up to 200 photos into your Photo Album section. You may allocate your 200 photo spaces among the 5 sub-albums (e.g.: childhood photos, dating photos, pre-wedding photos, wedding day photos, honeymoon photos etc..) in any way you wish. If you cannot use up all the photo space available, you could always reserve them for future use such as anniversary / other family photos. If you wish to upload more than 200 photos, batch upload packages (in quantity of 50, 100, and 200 photo space) are also available for your additional purchase.

When should I send you the photos for the Wedding Day section and the Honeymoon Photo section?
You should send them to us as soon as they are ready after your wedding. We will upload the photos into the corresponding album sections at no extra charge. Please allow 2-6 weeks production time for the after-wedding updates to be ready (production time varies directly by quantity of photos and the time of submission). There is no time limit as to when is the latest time to submit your photos to us for the after-wedding updates. We strongly suggest to update your website within 3 month to produce best result. Please note that our busiest times is August to December, update submitted at this time would take 1-2 weeks longer than our regular schedule.

TECHNICAL QUESTIONS

Besides English, can I put other language text onto my website? updated
Can all my friends & guests be able to view my website? updated
Will my site be searchable using major search engines such as Google or Yahoo? new
Which screen resolutions are your websites designed for?
What if I already own a domain with web-hosting myself? Can I still use your web design service?
How long will my website be online?
Do I own my domain address for life?
Will I have access to my personal web hosting account?

Besides English, can I put other language text onto my website? updated
Yes. Our website design can use one default language that is to your preference (eg: English, Chinese, Simplified Chinese, Japanese, Korean, etc). Should there be contents that require a bilingual setting (eg: Wedding Information, Our Story etc..), we could add a language button for the guests to click on to see the other language version.

Can all my friends & guests be able to view my website? updated
Yes. All our websites support cross-platform. Your guests can view your website using the latest Internet Explorer, Firefox, or Safari browser with either a MAC or PC computer, and your website would still functions perfectly. We believe this is very important as from the statistic record, there are roughly 75% Internet Explorer users, 13% Safari users, and 12% Firefox users. As a professional web design house, we ensure all your guests can view your website perfectly.


Will my website be searchable using major search engines such as Google or Yahoo? new
No. We had purposely set all our clients' websites to be non-searchable as a protection for our clients' privacy. Your website can be set to searchable upon request only. This way, you can type in keywords such as your name, your spouse' name, "wedding website', or 'Happymoments' and your website will be listed on the search results.

Which screen resolutions are your websites designed for?
Our websites are optimized for 800 x 600 screen resolutions. Our 2007 designs are optimized for 1024 x 768 screen resolutions.

What if I already own a domain with web-hosting myself? Can I still use your web design service?
Absolutely. All you have to do is to either (1) set a link on your current website that points to your given forever Happymoments website address (i.e.: http://yourname.happymoments.net), or (2) change your DNS record, or (3) upload the designed web files to your FTP server.

How long will my website be online?
Happymoments will be hosting your website forever. However, if you have registered for a domain name (eg: www.yourname.com), you must renew it yearly at a nominal fee in order for your guests to continue visit your website at the same address after the first year. Without renewal of your domain name, we would automatically transfer your website to a new website address under Happymoments.net (eg: http://yourname.happymoments.net). You may re-announce to your friends about the change in website address after the first year in such case.

Do I own my domain address for life?
No. Like all other domains, your domain address must be renewed yearly (for .com, .net, or .org). The charge for renewing your domain is HK$160/year or HK$360/3 years.

Will I have access to my personal web hosting account?
As our forever web hosting service is designed to use in conjunction with Happymoments' websites, your web hosting account cannot be freely accessible. If you prefer a total access web hosting plan (eg: with FTP server, web control panel..etc), you may purchase the normal hosting plans from our hosting provider (which is our sister company) at HK$660 / year.